Every installation comes with a direct line to our service engineers. Here is how to reach us and what to expect after you log a request.
You can reach the service team by phone at (07)-2911-7908 during business hours, or email details to info@lamiamlocale.com. For urgent line stoppages, call the number first so we can triage while you send photos or error codes. Scheduled maintenance requests are handled through email with a confirmed booking.
Critical faults on operating lines get a call back within two business hours. If remote diagnostics do not resolve the issue, a field engineer is dispatched the next working day for sites within Victoria. Interstate visits are scheduled within three working days depending on parts availability.
Yes. Most control systems on our machines include remote access ports that let our engineers read PLC logs, sensor readings, and conveyor speed data before deciding on a site visit. This often shortens downtime because the correct spare parts arrive with the technician on the first trip.
Have the machine serial number, the line section that is affected, and any error code shown on the HMI panel. A short video of the fault helps our engineers identify mechanical jams versus sensor misalignment. The more detail you provide, the faster we can prepare the right response.
For facilities running 24-hour shifts, we offer an extended-hours maintenance agreement that covers evening and weekend callouts. Standard warranty support follows normal business hours, but we can arrange a custom coverage plan when your packaging line operates beyond the typical weekday schedule.
Our implementation pages cover typical commissioning steps and site preparation requirements. If you need specifics about your facility layout or utility connections, the project engineer assigned to your order can clarify before installation begins. For general inquiries, the contact page routes your message to the right department.
Site survey and line audit. Our engineers visit your facility, measure available floor space, check power supply and compressed air capacity, and review the product flow from intake to pallet. You receive a written summary of constraints before any equipment is proposed.
Process design and quotation. Based on the audit, we map the sorting and packaging stages, specify machine models, and outline integration points with your existing conveyors or control systems. The quote lists every component and the expected delivery window.
Fabrication and factory testing. Machinery is built in our workshop and run with your actual product samples where possible. Sorting accuracy, belt speed, and sealing consistency are checked against the agreed specifications before anything ships.
Delivery and on-site installation. Our crew handles unloading, positioning, and mechanical assembly. We connect the line to your utilities and run a full sequence test with your operators present, adjusting settings where the real conditions differ from the factory floor.
Operator training and documentation. Your team is walked through daily operation, cleaning routines, and common fault responses. You receive a maintenance manual, spare parts list, and contact details for our support desk.
Follow-up visit and performance review. About four weeks after handover, we return to check wear points, review output data, and fine-tune calibration. This visit closes the loop and confirms the line is running at the agreed throughput.
Typical lead time from signed order to handover is 10 to 14 weeks for a standard sorting and packaging line. Custom builds with unusual product handling take longer; we confirm the schedule during the design phase, not after fabrication starts.
Implementation timeline
Our engineers visit your facility to measure floor space, check power supply and review existing conveyors. We map where each sorting module and packaging station will sit before any equipment is ordered.
Stainless steel frames, optical sensor housings and bagging heads are built at our workshop. Each unit runs a dry cycle with test product so wiring and air pressure settings are confirmed before delivery.
Modules are craned into place and bolted to your existing floor rails. We connect the control cabinet, run cable trays and align the infeed and outfeed belts so product flow stays continuous.
Your quality team joins us for calibration runs using your actual grain or packaged product. We set sorting thresholds, tune reject timing and train two shifts of operators on daily checks and cleaning routines.
We stay on site during the first full production week, recording throughput, reject rates and downtime. A written handover report lists recommended spare parts and a maintenance schedule for the next twelve months.