Need a hand choosing the right line?

Tell us what you process and at what volume. Our engineers will point you to the right sorter, packaging stage, or upgrade path — no obligation, just a straight answer.

Talk to an engineer
What does a standard sorting line installation include?

Our typical delivery covers the conveyor infeed, optical sorter, air-knife separation stage, and the control cabinet with a touchscreen interface. We also include the first calibration session on your site, so your operators see the actual settings for your grain or pulse mix before we hand over the line.

How long does it take to commission a packaging line?

For a single automated bagging line with metal detection and checkweighing, commissioning usually takes five to seven working days on site. That includes mechanical assembly, electrical hook-up, and running test batches with your product. Larger multi-line setups are planned in stages, so you can keep part of the facility running while we work.

Can your machinery handle different product sizes on the same line?

Yes, if the changeover is part of the original specification. We build adjustable guides, variable-speed conveyors, and recipe-based control settings, so switching from wheat to barley or from lentils to chickpeas takes minutes rather than hours. The key is telling us your full product range during the planning phase, not just the main crop.

What training do you provide for our operators?

Every installation includes a two-day operator session focused on daily startup, cleaning routines, and fault recognition. We also leave a laminated quick-reference card next to the control panel. For maintenance staff, we offer an optional third day covering sensor alignment and spare-part replacement procedures.

How do you handle spare parts and ongoing support?

We keep a local inventory of common wear items, such as ejector nozzles, sensor lenses, and conveyor belts, for Australian facilities. For less frequent parts, we ship from our warehouse within a few working days. Our support desk can also arrange a remote diagnostic session if your line shows an unusual error code.

Do you provide documentation for food safety audits?

Yes, each machine ships with a technical file that includes material certificates for stainless steel grades, surface finish reports, and a cleaning validation guide. We also supply wiring diagrams and a preventive maintenance schedule. These documents are formatted to support your internal audit and third-party inspection processes.

Frequently asked questions

Straight answers about installation, commissioning, and daily operation of our sorting and packaging machinery. If your question is not listed here, our support desk can clarify the details for your specific line.

Support desk and service channels

Direct lines for commissioning, spare parts, and scheduled maintenance on sorting and packaging lines. Our team answers during Australian business hours and logs every request for traceability.

Support Desk

How to Reach Our Service Team

Phone line

Call for Urgent Line Stoppages

If a sorting line or packaging cell is down, call (07)-2911-7908. Our technicians pick up during business hours and can walk you through immediate diagnostics before dispatching a field engineer.

Email

Send Drawings and Fault Reports

Email info@lamiamlocale.com with your machine serial number, a short description of the fault, and any photos or control panel error codes. This helps us prepare the right parts before we arrive.

SLA

Response Times We Commit To

Critical breakdowns get a call back within 2 hours. Non-urgent maintenance requests are acknowledged within one business day. Scheduled service visits are confirmed at least 48 hours in advance.

Site visit

On-Site Support Across Australia

Our field service team covers major food production regions in Victoria and New South Wales. For facilities outside these areas, we arrange remote diagnostics first and then schedule a visit with the nearest available engineer.

Spare parts

Genuine Components for Your Line

We keep common wear parts such as sensor lenses, conveyor belts, and sealing jaws in inventory. Tell us your machine model and we will confirm availability and shipping time before you place an order.

FAQ

Common Questions Before You Call

Check our service notes for answers about calibration intervals, cleaning procedures, and software updates. If your question is not covered, the support desk will route it to the right engineer.

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